Refund Policy
Please note that "Service" meaning is defined in the User Agreement.
How to apply for a refund?
One-off (one-time) payments:
- Having informed the user about the prices, terms and conditions of our products and said rules being accepted by the user upon purchase, we inform that each claim will be evaluated individually before making any returns.
- To request a Refund, the user can contact us via [email protected] to be attended by one of our agents. Once a return is confirmed, it will be effective on the card used in the purchase (not by other methods) within a maximum period of 7 business days.
Recurring payments:
- Having informed the user about the prices, terms and conditions of our products and said rules being accepted by the user upon purchase, we inform that each claim will be evaluated individually before making any returns.
- By default, when the user who has not carried out the automatic unsubscription process within the established period, no refund will be made. A user may cancel the subscription for the next renewal period, never for the ongoing one, via [email protected] or via cancellation link the user receives in subscription confirmation email.
- To request a Refund, the user can contact us via [email protected] to be attended by one of our agents. Once a return is confirmed, it will be effective on the card used in the purchase (not by other methods) within a maximum period of 7 business days.
Required information:
- Please contact us and provide us with your valid email address used for the purchase, the date of purchase, payment amount, payment method used, description of what you have bought and all the other details concerning your purchase.
